Warranty

Inflatable Hot Tub Warranty

This warranty relates to all Rigo Hot Tubs bought in the UK and covers the following areas:


Rigo Hot Tubs Pump Heater: 12 months from the date of purchase


Rigo Hot Tubs Cover & Liner: 6 months from the date of purchase

Please note these hot tubs are not designed to be 24/7.

Please only use for 48 hours at a time before giving the heater a break on the hot tub.

Acrylic Hot Tub Warranty 

10 year shell structure warranty

The shell will maintain its structural integrity and configuration and be free of any water loss due to a defect in the shell.

7 years warranty on the shell surface of the spa

The manufacturer provides to the user of the spa a 7 years warranty against blistering or delamination of the spas shell

2 years on the control box/display module and pumps

The manufacturer warrants the topside controls, spa control system, heater and pumps against defects in materials and workmanship or any defect for two years. According to the electrical components this warranty is not given on fuses, bulbs and gaskets. 

Extent Of Warranty

This warranty extends only to the original consumer purchaser of the Rigo hot tub when purchased and originally installed within the boundaries of the United Kingdom. This warranty begins on your delivery date of the hot tub, but in no event later than one year from the date of purchase. This warranty terminates upon any transfer of ownership, or if the hot tub is installed or relocated outside the boundaries of the United Kingdom by the original consumer purchaser prior to the expiration of the warranty period.

Warranty Performance

To make a claim under this warranty, contact Rigo Hot Tubs. In the event you are unable to obtain service from Rigo Hot Tubs, please contact Superior Spas Ltd.
You must give Rigo Hot Tubs written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within ten (10) days of the time your discover the claim. Rigo Hot Tubs reserves the right to inspect the malfunction or defect on location.

Rigo Hot Tubs will replace any defects covered by this warranty. Except as described herein, you will not be charged for parts, or freight costs for parts necessary to repair the hot tub for defects covered by this warranty. Labour is not included (Parts Only).

Limitations

Limited to replacement parts only, No Labour provided.

Except as described as above, this warranty does not cover defects or damage due to normal wear and wear, improper installation, alteration without Rigo Hot Tubs’ prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Rigo Hot Tubs failure to follow Rigo Hot Tubs Owner’s Manual, or repairs made or attempted by anyone other than an authorised representative of Superior Spas Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion. Visit rigohottubs.com or contact your dealer for a list of manufacturer approved accessories.

Disclaimers

To the extent permitted by law, Rigo Hot Tubs shall not be liable for loss of use of the hot tub or other incidental or consequential costs, expenses, or damages, including but limited to the removal of any deck or custom fixture or any cost to remove or reinstall the hot tub, if needed.

Any implied warranties, including the implied warranties of merchant ability and fitness for a particular purpose, are limited to the duration of the applicable warranty stated above.

Spa Warranty Coverage Will Be Void Under The Following Conditions…

  1. If damages caused by inefficient maintenance of water and/or chemical dosage.

Terms of water hardness (limits): between 6-10 German degrees.

  1. If the spa surface or equipment has been damaged or discoloured as a result of improper water chemistry maintenance, including sanitizers such as tricolour type chlorine, calcium hypochlorite, sodium hypochlorite, and any other chemicals or a chemical dispenser that may rest on the spa surface. Some household cleaners can damage the spa shell or equipment and will void this warranty completely. Use only products that are recommended for spas.
  2. If damage to the spa has resulted from an Act of God, force majeure, moving of the spa, improper installation, unstable power conditions, customer negligence, customer abuse, weather and sunlight damage or damage caused in shipment.
  3. If damage to the spa has resulted from operation outside – temperature exceed 45°C.
  4. If the spa has been subjected to any alterations, after-market product installations, misuses, abuses, or if any repairs are attempted by anyone other than its authorised dealers.
  5. If damage to the spa has resulted from improper use of thermo cover.
  6. If damage to the spa has resulted from clogged, dirty and/or clogged filter. The spa warranty will be void if the owner does not follow all the instructions in the owner’s manual regarding the proper use and care of the spa. Warranty does not apply to filters!
  7. If damage to the spa has resulted from improper electrical installation, voltage drop, peak voltage and/or operation is outside the pale of + / – 10% voltage range.

Electrical conditions:

For electrical installation it is required to build a 30mA circuit breaker (life safety relay), which is just connected to the spa (not allowed to connect any other devices). This 30 mA circuit breaker is not permitted to be installed in the same place as the spa.

Required to install IEC, RCCB system in spa`s common surroundings.

Length of cable is 3 meters at the place of spa installed.

It is obligatory to observe all information, details and requirements which are in the product`s installation diagram regarding electricity demand and drain installation.

If damage to the spa has resulted from debris in jets (i.e. sand, dirty calcium, leaves etc.).

  1. Warranty does not extend to the waste water manifold (drain hose), pillows, filters, bulbs and/or pump sealing.

Limitations

The Warranty expressions specified excludes any other implied or oral undertakings. Purchasers also have current rights under statute which will be respected. After a period of 12 months, for the purpose of assessing liability, all aspects covered by this Warranty will be treated on a pro-rata basis. Rigo Hot Tubs will not be liable for any incidental or consequential loss or injury. Nor will Rigo Hot Tubs be liable for costs associated with but not limited to building alterations or finishes and under no circumstances will be liable for greater expense than the amount paid for the product.

The Spa Owner Must Do Everything Stated In The Spa Owner’s Manual And Warranty Letter To Safeguard And Maintain The Spa!